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Reelcraft Careers

Customer Service Representative

Working within the Technical Sales and Service Department, this position will work closely with the Customer Service Supervisor. The Customer Service Representative is actively involved in the sales region, including knowledge of sales activity, initiating weekly contact with sales reps, and providing pertinent sales and market information for products and applications. They obtain necessary information from company policies, procedures or practices, determines best solution and coordinates with customers to resolve problems while adhering to company policies.

Essential Duties and Responsibilities:

  • Receives and enters phone and/or fax orders
  • Provides assistance to customers regarding product applications, prices, delivery dates and terms to ensure that customer is satisfied with Reelcraft products.
  • Provides freight quotes and necessary shipping information related to orders, including tracking claims.
  • Responds to customer questions and issues, following company policies and practices and determines best solution, then coordinates with customer to resolve issue.
  • Provides Return Goods Authorization to customers when authorized.
  • Notify sales reps of all website inquiries regarding Reelcraft products and the response given, including requesting appropriate follow-up by sales reps.
  • Updates key referral accounts with input from sales reps on which accounts to keep, add or delete and follow-up from sales manager.
  • Develops and maintains a proactive relationship with distributors within the sales region.
  • Maintains a professional image in all communications at all times with customers, distributors, sales reps and representatives of Reelcraft.
  • Other duties as assigned.

Education and/or Experience:

  • A high school diploma or equivalent required;
  • A.S. or B.S. degree preferred;
  • Minimum of one-year experience in customer service preferred.

Qualification Requirements:

  • Strong verbal, written, and interpersonal skills.
  • Ability to read and interpret technical instructions in diagram form.
  • Strong analytical and problem solving skills with attention to detail.
  • Successful in multi-tasking of duties prioritizing and meeting deadlines.
  • Basic computer skills of Microsoft Office Products, including, Excel, Lotus and Access.
  • Ability to work closely with other departments – handle interruptions courteously.

Reelcraft offers a comprehensive benefits package that includes medical/dental, 401(k) with match, paid vacation, tuition reimbursement and disability coverage. Relocation assistance is not being offered for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen and background investigation.

EOE/AA – M/F/V/D We are an Equal Opportunity Employer; Reelcraft Industries, Inc. is committed to workplace diversity.



Design Engineer

Mechanical Engineer with wide variety of duties including new product design, existing product maintenance, lab testing, problem solving, utilization of engineering tools (CAE, MS Office), and technical support for shop floor and outside customers.

Essential Duties and Responsibilities:

  • Assist internal/external customers with technical assistance to achieve their requirements
  • Establish project goals and timelines on a per job basis
  • Verify timely completion of projects
  • Assist in “engineered product” quotation and negotiation.
  • Capable of handling multiple projects concurrently, in a high pressure, fast paced environment, working independently with minimum supervision
  • Ability to evaluate, develop and implement solutions quickly under compressed time line
  • Ability to effectively communicate in verbal and written form with coworkers, management, production employees, vendors, and outside customers
  • Role may include: reading and interpreting military specifications, designing military reel components, and supporting operations to ensure military specifications are met in the production process
  • Role may include: Reading and interpreting compliance regulations, and leading a cross functional team to ensure we are in compliance with these regulations. (i.e. California Proposition 65, REACH/ROHS, etc.)
  • May require infrequent travel <10% (including international travel) to vendors, customers, etc. to establish their specific needs

Education and/or Experience:

  • Bachelor Degree in technical discipline – BSME preferred
  • Demonstrated project management experience
  • Process engineering capabilities and DFSS experience strongly preferred

Qualification Requirements:

  • Reading/interpreting government specifications
  • Enhanced communication skills: written & verbal for handling customer requirements
  • Previous technical sales skills both over the phone and face to face would be preferred
  • Proficiency in MS Office, MRP/ERP Software, and 3-D CAD software (preferably PTC CREO 2.0 or newer version)
  • Hands on fabrication and mechanical skills are desirable along with weld experience
  • Knowledge of manufacturing processes and their limitations both internal and external (Casting, Molding, Machining, Stamping)
  • Knowledge of industry related standards relating to standard applications of hydraulics, pressure wash, and pneumatics: working-burst pressure factor, common seal types, material selection (carbon, stainless, aluminum, etc.).

Reelcraft offers a comprehensive benefits package that includes medical/dental, 401(k) with match, paid vacation, tuition reimbursement and disability coverage. Relocation assistance is not being offered for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen and background investigation.

EOE/AA – M/F/V/D We are an Equal Opportunity Employer; Reelcraft Industries, Inc. is committed to workplace diversity.