Reelcraft Warranty Information
Two year limited warranty
All products manufactured by Reelcraft Industries, Inc. are warranted to be free of
defects due to faulty material or workmanship for 24 months from date
of shipment, except hose. Normal wear and tear is not considered a
defect in material or workmanship.
Reelcraft’s liability
shall be limited to repair or replacement of defective material during
the warranty period and will be at Reelcraft’s discretion when
returned prepaid to its plant or authorized service depot. The
warranty does not cover damage caused by accident, abuse, neglect or
improper installation.
Reelcraft products must
be installed, maintained and operated in accordance to the
recommendation of Reelcraft and the manual of instructions. Failure to
use circuit breakers on electric motors, filter, lubricators on air
motors and flexible inlet connections on live hose reels will void
warranty.
Equipment, products,
components and hoses not manufactured by Reelcraft are subject to the
original manufacturer’s guarantee and warranties. Hoses carry a 6
month warranty as listed by the manufacture. Reelcraft will assist in
filing claims, but does not have any additional responsibility if
original manufacturer denies warranty claim.
Product built to
customer specifications and requirements or products
incorporating variation from cataloged items are considered special
and are not subject to cancellation or returnable for credit under any
conditions.
Reelcraft reserves the
right to modify or alter product, dimensions, design and construction
to improve performance.
Returns
Materials/Products
returned pre-paid to Reelcraft for warranty inspection/consideration
and found to be defective will be repaired or replaced at no charge to
the customer per Reelcraft’s discretion. Materials/Products deemed
not defective will require customer authorization to repair or replace
at customers expense.
Warranty Return Protocol-
- Contact Reelcraft Customer Service at
1-800-444-3134 and request the Return Goods Coordinator for the
authorization number. Warranty claims will require the following
information before a return authorization number can be issued:
Product/Model number
Serial number
Invoice number
Additional information regarding specific
reason for return will be required in processing your request.
- If a replacement is required prior to
Reelcraft receiving your return, the items being sent will be invoiced
to your account until the warranty process is completed.
- Once given an RGA number all
corresponding inquires, paperwork and boxes will require this number.
Reelcraft reserves the right to refuse returns without an RGA number.
- Upon receipt of your warranty return
and all the warranty conditions are met, a credit memo will be issued
to your account and forwarded to you for your records. If there is a
problem with your return a Customer Service representative will be in
contact with you to discuss this further.
- If you desire, a warranty report is
available to be forwarded or discussed with you regarding your
specific return and our findings. Please contact our Return Goods
Coordinator at 1-800-444-3134.
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