We’re clearing up any confusion…
The Quick Answer
All Reelcraft products are covered by a 2-year limited warranty against defects due to faulty material and workmanship from the date of shipment. Exceptions include hoses, slip rings, and motors, which have separate coverage terms.
| Component | Warranty Period |
|---|---|
| Reel (frame & mechanism) | 2 years from shipment |
| Hoses | 6 months |
| Non-Reelcraft components (swivels, slip rings, motors, etc.) | Original manufacturer’s warranty |
Why the Confusion?
Because Reelcraft products are sold through distributors, warranty information may sometimes be communicated incorrectly or generalized across product lines. If you’re unsure about coverage, contact Reelcraft Customer Service at 1-855-634-9109 for clarification. The same advice applies to distributors who want to confirm warranty details before advising customers.
Not All Components Have the Same Coverage
The 2-year warranty applies to the reel itself. Hoses carry a 6-month warranty, while non-Reelcraft components are covered under their own warranty terms. Reelcraft can help facilitate those claims, but coverage is ultimately determined by the original manufacturer.
What Is Covered
Covered
- Defects due to faulty material or workmanship
Not Covered
- Normal wear and tear
- Accidental damage
- Abuse or neglect
- Improper installation
- Custom-built or special order products
What Can Void the Warranty
Certain installation or usage issues can void coverage, including:
- Not using required circuit breakers on electric motors
- Ignoring mounting height or guide arm requirements
- Hard-plumbing live hose reels instead of using a flexible inlet connection
- Using products or pressures outside the reel’s rated specifications
- Failure to use required filters and lubricators on air motors
Warranty determinations are made by reviewing the specific application, installation, and operating conditions to determine whether the issue resulted from a manufacturing defect or misuse.
Filing A Warranty Claim
To start a claim:
- Call 1-855-634-9109 for a Return Goods Authorization (RGA) number.
- Complete the required RGA paperwork and explain the reason for return.
- Include the RGA number on all paperwork and shipments.
- Once the return is evaluated and approved, the product will be repaired or replaced at Reelcraft’s discretion.
A reel does not need to be registered to qualify for warranty coverage. Reelcraft uses the serial tag to verify the model and manufacture date.
Resolution Time
If replacement parts are available through a distributor, customers may receive them within 24-48 hours. When parts must come directly from Reelcraft, lead times can be up to 10 business days, though the company works to expedite claims whenever possible.
The Bottom Line
Reelcraft provides a 2-year warranty on reel materials and workmanship, while hoses and motors, and third-party components operate under separate coverage terms. Misuse, improper installation, normal wear, and certain installation violations can void coverage. If you have questions about a specific reel, the fastest way to get an accurate answer is to contact Reelcraft directly at 1-855-634-9109.
For complete legal terms, refer to Reelcraft’s Terms and Conditions of Sale, which govern in the event of any conflict with this summary.
